HOA claims and administrator
Living in horizontal property means coexisting with rules and an administration. When something goes wrong, there is an orderly way to claim.
First step
Talk to the administration or the doorman. Many situations are solved with a clear conversation.
Written claim
If there is no solution, send an email or letter with facts, dates and evidence. Ask for a response within a reasonable time and keep a copy.
Coexistence committee
Complexes usually have a coexistence committee that mediates conflicts between neighbours.
Assembly and council
The administration council supervises the administrator and the owners' assembly decides important matters. As a tenant, you can ask the owner to take your claim forward.
Authorities
If it is not solved, you can go to the local mayor's office, the police inspection or conciliation.
Prevention
Know the rules and keep good communication with neighbours.
Frequently asked questions
Can tenants vote?
Normally owners vote; the tenant may be invited.
What if there is excessive noise?
Talk to the neighbour, then the administration and, if it persists, the authorities.
Who is liable for damage?
It depends on its origin; consult the rules.
Related guides
General information based on current rules and practice; it may change. Confirm your case with the official source or an authorized professional. Not legal, tax or medical advice.