Internet contract: fine print

Contracting fixed internet is a routine procedure, but clauses can include minimum terms, penalties and hidden charges. Read before signing.

Key clauses

• Minimum term and early-cancellation penalty.
• Promotional price and the date it rises.
• Contracted speed and guaranteed real speed.
• Installation and equipment costs.

Support and faults

Ask about technical response times and compensation for prolonged faults. Keep report numbers.

Change of address

If you move, check whether you can transfer the service and at what cost. Coverage can vary between sectors.

Coverage

Check which operators reach your building; some have exclusivity through agreements.

Claims

If the operator fails, submit a written claim. You can go to the telecom authority if there is no response.

Frequently asked questions

Can I cancel without penalty?

It depends on the agreed term and operator breaches.

Do I need a Colombian ID to contract?

Some operators accept a passport; others ask for a co-signer.

How do I measure my speed?

With speed tests at different times, by cable and wifi.

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General information based on current rules and practice; it may change. Confirm your case with the official source or an authorized professional. Not legal, tax or medical advice.