Mail, packages and mailboxes

Receiving packages from abroad or from online stores is routine in Colombia, but the process has its quirks: addresses, customs, taxes and delivery to buildings with a front desk. This guide helps you avoid delays and surprise charges.

Addresses and delivery details

Colombian addresses use street and avenue numbering (for example, "Calle 10 # 5-20") and, in buildings, tower and apartment. Write the full address, neighbourhood, city and a contact phone number. Tell the front desk whose name your parcels will arrive under, because many buildings only accept packages for registered residents.

Mailboxes and international shipping

Many people use a mailbox service (an address abroad that forwards your parcel) to buy from stores that do not ship to Colombia. Compare rates by weight, transit time, insurance and whether the company handles customs clearance. Always ask for the total price, not just freight.

Customs and taxes

International shipments may be subject to duties and VAT depending on value, product type and the applicable regime. Some small shipments get special treatment, but rules and thresholds change; check with the DIAN or the carrier before buying expensive items.

Good practices

  • Keep invoices and tracking numbers.
  • Check the package in front of the courier and report damage the same day.
  • Do not buy restricted items (medicines, food, batteries) without checking whether they can enter.
  • For important documents, use services with tracking and signature.

Frequently asked questions

Can I receive packages in my building as a tenant?

Usually yes, if the front desk has your name registered. Tell the administration and the desk who you are and what you expect to receive.

Do I always pay taxes on purchases from abroad?

Not always; it depends on value, product and regime. Check before buying expensive items.

What if the package arrives damaged?

Document it with photos on receipt, notify the carrier and the store the same day, and keep the packaging.

Related guides

General information based on current rules and practice; it may change. Confirm your case with the official source or an authorized professional. Not legal, tax or medical advice.